Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Estimated delivery time is approximately 12–20 business days depending on your location.

Do you offer free shipping?

Yes, we offer free shipping on eligible orders unless otherwise stated during checkout.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can also use our Track Your Order page for updates.

Can I cancel my order?

Orders can be cancelled within 12 hours of being placed. Once the order has been processed or shipped, cancellation may no longer be possible.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and help provide a suitable solution.

Do you accept returns?

Yes, we accept returns within 30 days of delivery for eligible unused items in their original condition and packaging.

How do I contact customer support?

You can contact our support team anytime at:

Email: officialvelmoria@gmail.com

Are payments secure?

Yes. We use secure payment providers and encrypted checkout systems to help protect your payment information.

Do you ship internationally?

Yes, we currently ship to selected international countries including the United States, United Kingdom, Canada, and Australia.

Why hasn’t my tracking updated yet?

Tracking updates may take a few days to appear after shipment. This is normal during international transit.

Thank you for shopping with Velmoria.